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Purpose and Key Responsibilities
- To check and process all tenancy changeovers for clients under instruction from Business Development Managers in line with company guidelines including preparing all necessary documentation
- Processing Mid Term adjustments and implementing billing lines on Na-vision
- Raising POs for orders and distributing reports internally
- To complete and update trackers daily (Excel)
- Sending Meeting Notes to customers in line with company guidelines
- Co-ordinating and Administering Regional Lettings Calls
- Adhering to Code of Practice process for Long Term Tenancy Agreements
- To chase outstanding paperwork from Business Development Managers
- To advise internal office staff and external suppliers of tenancy changes
- Setting up licensee's accounts on Navision including billing lines
- Liaising with numerous stakeholders across the business
- To process all assignment of lease instructions from Business Development Managers
- To provide admin support to Operations Directors, Estates and Business Development Managers
- To deal with incoming post/general correspondence for Operations Directors, Estates and Business Development Managers
- Setting up licensee's accounts including billing lines and updating premises information on an internal data base (Navision)
- Dealing with "Notice to Quit" letters and issuing on behalf of the company
- Processing all product discount forms from Business Development Managers
- Arranging Inventories/valuations for Business Development Managers
- Liaising and actioning internal queries from other accounts, credit control and telesales
- Completing agreements in line with departmental KPIs
- Ad hoc reports and tasks as required
- Work within the guidelines and always maintain GDPR requirements.
Skills and Experience
- Ability to build strong relationships across multiple departments
- Word, Excel and Outlook skills (including Inbox management and mail merge) essential
- High degree of accuracy and attention to detail
- Enthusiastic and motivated individual
- Strong communication skills
- Ability to work under pressure and able to meet tight deadlines
- Organised and proactive approach to working by demonstrating versatility and flexibility. The ability to work on your own is a must but equally be able to work as part of a team.
- Be able to work at pace in a forever changing environment
- Previous experience in processing tenancy agreements is desirable but not essential
