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Hobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid basis.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
- Answer calls, chats, and emails to provide IT support.
- Create and manage support tickets, ensuring all activities are documented.
- Troubleshoot and resolve issues or escalate to higher support levels.
- Research complex problems and identify trends.
- Follow up on open tickets and ensure timely resolution.
- Use and contribute to the knowledge base.
- Provide training and act as a point of contact for team members.
- Assist with quality reviews and participate in internal projects.
- Occasionally perform translation reviews.
Key Skills and Requirements:
- Minimum of a High School Diploma or Bachelor's Degree is preferred.
- Basic understanding of ITIL and ITSM frameworks.
- Previous experience working in a technical support role.
- Fluent in German; additional languages like Spanish, Italian, or French are a plus.
- Strong customer service skills.
- Ability to troubleshoot and explain technical issues clearly.
- Good organizational skills and ability to prioritize tasks.
- Team player with a positive attitude and willingness to learn.
- Flexibility to work rotating shifts and occasional bank holidays.
- Ability to work from the office 50% of the time and have a reliable home internet connection.
For more information, please contact Indre Semeskeviciute.
Apply now
If you are interested in learning more or applying to this exciting opportunity then please click 'Apply' and upload a copy of your CV. Alternatively for further details or to talk directly to a life sciences recruitment specialist directly please select 'Contact me' at the top of this page.
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.
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