- Dealing with New cases from inception to completion
- Day-to-day knowledge of cases within the department
- To drive recovery of debt income on cases
- To keep the Management team up to date with case progress
- Production of template and free format letters
- Seek legal guidance from in-house solicitors, where needed
- Meticulous attention to detail
- An interest in investigating cases and problem solving
- Good written and assertive communication skills
- Good listening, negotiation and persuasion skills
- A strong work ethic
- A professional telephone manner
- Experience obtained within a Recoveries/Collections environment is preferred