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We are working with an entrepreneurial business that, has both the agility and dynamism of an SME and the stability of being successfully established for over 20 years. This is a unique opportunity to step into a key leadership role within a company that combines the best of both worlds-an innovative, fast-paced environment with the stability and resources of a long-standing organisation.
Client Details
As the Head of Operations, you will report directly to the CEO, taking on a pivotal role in driving the performance and success of the business's customer acquisition and onboarding processes. This is a full-time, office-based position in Chester, where you will have the opportunity to make a real impact on the company's operational efficiency.
Description
This Head of Operations role will be a hands on role balancing Customer Experience for a multifaceted business and using large data sets to support business decisions.
Overall you'll find yourself responsible for tasks such as:
- Responsible for the successful landing on new customer acquisitions
- Driving operational excellence across the business by streamlining areas such as customer onboarding processes and identifying efficiencies that enhance customer satisfaction and business performance.
- Analyse current operational procedures to identify areas for improvement and implement changes that deliver measurable impact.
- Manage a team, with structures to be confirmed upon appointment, allowing you to shape and influence the operational framework.
- Indirectly manage relationships between third-party field sales leaders and business customers, ensuring alignment of expectations and achievement of customer acquisition targets.
- Lead the complaints function, taking responsibility for resolving escalations swiftly and efficiently, with a focus on improving the client experience.
- Collaborate with senior leadership to align operational goals with broader business objectives, driving change and executing strategies effectively.
- Foster a culture of continuous improvement within the team, encouraging innovative thinking and proactive problem-solving.
Profile
A successful Head of Operations leader should have:
- Proven experience in a senior operations or leadership role, ideally within a sales-driven, customer-focused environment.
- Experience working in a customer acquisition focused organisation
- Strong analytical skills and a passion for improving processes and driving efficiency.
- Ability to lead teams indirectly while fostering a culture of collaboration and high performance.
- A proactive, strategic thinker with the energy and drive to deliver results.
- Excellent communication and relationship-building skills.
Job Offer
- An attractive salary range of £54,000 to £60,000 per annum. Average £20,000 annual bonus based on business performance
- A rewarding role in a leading company in Chester.
- SLT role reporting into CEO level
- The chance to lead a team of dedicated professionals.
- A positive and friendly company culture.
If you're a leader with a passion for customer service, apply now for the Head of Operations role and take your career to the next level.
