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Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Travel Customer Service Executive to work in their busy office based in Chester.
For the successful Travel Customer Service Executive our client is offering:
- £22,500 - £24,000 per annum
- Days role, Monday - Friday 9 am-5:30 pm
- Permanent position
- 22 days holiday rising 1 day per year (up to 25)
- Company Pension Scheme
- Benefits package
- Opportunities of hybrid working after 6 month probation
The Role of the Travel Customer Service Executive :
- Responsible for handling customer service enquires after holidays are booked
- Responding to inbound calls and emails
- Escalating queries to specialist teams where necessary
- Providing resolutions and additional information to customers as and when required
- Administer amendments to bookings and extras at the customer's request
What our client is looking for in a Travel Customer Service Executive :
- Previous experience working in a customer service role - ESSENTIAL
- Travel Industry or Holiday Industry Experience - ESSENTIAL
- Excellent communication skills - ESSENTIAL
- Computer Literate - ESSENTIAL
- Customer Care and complaint management experience - ESSENTIAL
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer
Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
