- Dealing with new cases from inception to completion
- Responsible for your own case load
- Day-to-day knowledge of cases within the department
- Production of template and free format letters
- To drive recovery of debt income on cases
- To keep the Management team up to date with case progress
- Seek legal guidance from in-house solicitors, where needed
- A strong work ethic
- Meticulous attention to detail
- An interest in investigating cases and problem solving
- Good letter writing and communication skills
- Good listening and negotiation skills
- A confident and professional telephone manner
- The ability to think outside the box
- The ability to Self-learn
- Experience obtained within a Recoveries/Collections environment is preferred