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We are seeking a dedicated Complaints Officer to join our client's customer service team and assist with resolving complaints in a professional and timely manner. This role is ideal for those who are proficient at resolving customer issues and ensuring the highest level of customer satisfaction.
Client Details
Our client is a well-established organisation within the not for profit sector. They are a medium-sized entity recognised for their strong commitment to providing high-quality service to their customers. Located in Chester, they have a strong reputation for fostering a supportive and rewarding work environment.
Description
- Handle and resolve a variety of customer complaints in a professional and timely manner.
- Liaise with relevant internal departments to address and resolve customer issues.
- Maintain accurate records of complaints and resolutions for future reference.
- Ensure all complaints are dealt with in compliance with company policies and regulations.
- Collaborate with the customer service team to improve customer satisfaction levels.
- Provide feedback to management on recurring complaints or trends.
- Participate in training and development programs to enhance customer service skills.
- Uphold the company's reputation by providing excellent customer service at all times.
Profile
A successful Complaints Officer should have:
- A solid understanding of customer service principles and practices.
- Experience within customer complaint handling is essential.
- Can commit to a 3/4 week temporary role.
- Excellent communication and problem-solving skills.
- The ability to handle complaints professionally and calmly.
- A customer-focused attitude and the ability to empathise with customers.
- Strong attention to detail and record-keeping abilities.
Job Offer
- 3/4 week temporary role with the possibility of being made perm
- Competitive hourly rate & weekly pay
- Free on-site parking
- Convenient Chester location.
If you're a dedicated professional with the skills to excel as a Temporary Complaints Handler, we encourage you to apply.
