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Customer service representative
Customer Service Administrator

Customer Service Administrator

Adecco

Posted 11 days ago, valid for 11 days

Chester, Cheshire CH4 9RE, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The Maintenance Helpdesk Administrator position is located in Deeside and offers an immediate start with 37.5 hours per week, working shifts between 8am and 6pm.
The role is primarily for long-term sickness cover and pays £11.50 per hour.
Candidates should possess strong communication skills, a positive attitude, and the ability to multi-task while maintaining customer satisfaction.
Responsibilities include handling calls, logging jobs, liaising with contractors and suppliers, and ensuring timely resolution of maintenance issues.
Previous experience in a similar helpdesk or customer service role is preferred, although the specific year of experience required is not stated.

Maintenance Helpdesk Administrator - Immediate start

Location: Deeside

Hours: 8am - 6pm Shifts - alternate within these hours (8-4 /9-5/10/6) 37.5pw

Pay: £11.50ph

Purpose of role: Long term sickness cover

Do you have commitment to customer satisfaction and an ability to multi-task?

Can you provide an effective helpdesk service to internal and external stakeholders?

As well as providing efficient and cost-effective resolution of all maintenance issues… If so please apply.

Detail of Duties/ Responsibilities:

Handle in and outbound calls.
Dealing with queries and complaints quickly and efficiently
Log jobs on internal system and ensure they are attended to within given timescales
Ensure stores are updated on all jobs/courtesy calls
First point of contact for Stores, Contractors and Suppliers
Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets
Liaise with contractors, colleagues, external suppliers and stores to maintaining good relationships.

Key Skills:

Excellent communication skills with the ability to develop and maintain good relationships.
Positive and proactive "can do" attitude
Able to adapt and manage change as and when the business requires
Computer literate with excellent standard of IT skills and knowledge of Microsoft Office
Ability to prioritise issues reported by stores
Ability to self-motivate, problem solve and work under pressure.
Willing to go the extra mile to deal with a difficult situation
Ability to work on own initiative as well as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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