Customer Service Advisor

Customer Service Advisor - Payroll Services

Location: Chester City Centre Hybrid (3 Days Remote, 2 Days in Office - Mondays & Thursdays)

Temp to Perm

Pay: 11.44ph

Hours: Rotating shifts of:

• 8:00 AM - 4:30 PM
• 9:00 AM - 5:30 PM (1-hour unpaid lunch)

Are you an excellent communicator who thrives in a fast-paced environment? Do you enjoy helping others and are quick to pick up new skills? If so, my client wants you on their team!

My client is experiencing a period of growth and is therefor looking for a motivated Customer Service Advisor to join their Payroll Services team. This is a fantastic opportunity to develop your skills in a supportive and dynamic environment.

What You'll Do:

• Handle Contractor Queries: Manage incoming calls from contractors who are already registered and require payroll services again.
• Customer Service Excellence: Provide high-quality customer support, answering general queries including tax-related questions (full training provided).
• Outbound Engagement: Actively dial out to contractors, making productive calls to chase registration forms and assist them with payroll services.
• Administrative Tasks: Complete essential admin work, such as sending out contractor payslips and managing contractor data.
• Multi-Tasking in a Busy Environment: Expect 60-80 calls on busy days, with a focus on admin tasks during quieter periods.

Key Skills & Requirements:

• Strong customer service skills with attention to detail and accuracy.
• Ability to handle high call volumes while remaining positive and solution-oriented.
• Quick learner who thrives in a fast-paced, team-driven environment.
• Organized and reliable with good time management skills.
• This role may also suit someone looking to get into a office based customer service role as transferable skills gained in another industry could be used here.

Perks & Benefits:

• Hybrid Working: Enjoy the flexibility of working 3 days from home and 2 days in our office (Mondays & Thursdays).
• Comprehensive Training: Up to 6 weeks of hands-on training to ensure you're set up for success.
• Supportive Team: Join a positive, growing team where your contributions are valued.

If you're looking to be part of a growing company where you can develop and thrive, apply today!

Note - Please do not apply if you cannot reliably commute to Chester, this is not a totally remote role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.