Customer Service Advisor

Job Title: Customer ServiceSalary: £23,700-£25,000k per year (based on experience)Job Type: PermanentHours: 37.5 per week (Monday-Friday)Job Location: Chester Business ParkWork Arrangement: On-site role with basic salary plus achievable commission

Position Overview:

Join our Customer Service team! This role involves managing inbound and outbound calls, focusing on delivering high-quality customer service to our contractors. We require proactive, articulate, and passionate people who believe in going above and beyond for our clients. If you are hardworking, driven, and motivated by working in a high-paced environment, we would like to hear from you.

Main Responsibilities

• Answer inbound queries from customers across multiple campaigns, including phone, email, and live chat
• Make outbound calls to customers to assist them with their queries
• Strive to achieve first point of contact resolution where possible
• Handle various administrative tasks assigned by your line manager
• Work within set KPIs

Skills, knowledge and experience required

• Previous customer service experience
• Confident and professional telephone manner
• A positive, empathetic, and patient approach to working and thinking
• A true team player
• Articulate, with a clear understanding of the English language at a professional level
• Ability to build inter-departmental relationships
• Comfortable working to KPIs
• Multitasker
• Confident communicator, with the ability to influence effectively
• Fast learner of our levels of service and understanding of how payroll works
• Good written and verbal communication skills
• Ability to prioritize
• Ability to demonstrate initiative
• Proactive approach

Benefits:

• Monthly company performance-related bonus
• Individual incentives for customer service reviews and up selling products
• No evening or weekend work
• 25 days holiday plus bank holidays, increasing up to 30 based on long service awards
• Private medical insurance
• Health & well-being program via Simply Health
• Enhanced maternity/paternity pay
• Life insurance
• Quarterly social and team-building activities
• Free on-site parking
• Company pension
• Cycle-to-work scheme

Join us in providing outstanding service that makes a difference!