Customer Service Officer

Job Title: Customer Service Officer

Salary: 26,000

Location: Chester - 1 day working at home after probation.

Contract Details: Permanent position, full-time

Industry: Finance

Are you a motivated individual with exceptional customer service skills? Do you thrive in a fast-paced environment where your communication skills and problem-solving abilities make a difference? Our client, a reputable financial services company, is seeking a Customer Service Officer to join their team. This is a fantastic opportunity to deliver excellent service and build strong customer relationships.

Responsibilities:

• Handle inbound and outbound customer queries promptly and effectively through various channels, including telephone, email, and web chat.
• Provide resolutions to customer issues while maintaining a high level of service quality.
• Tailor communication to different audiences, ensuring clear and concise messages.
• Conduct research when needed to understand the background of customer queries and respond appropriately.
• Collaborate with other teams to escalate complex issues and ensure timely resolutions.
• Establish rapport with customers, building trust and fostering long-term relationships.
• Engage with customers to collect late payments and enforce payment terms.

Minimum Skills / Experience:

• Previous customer service experience, including handling account processing queries, settlements/refunds, customer complaints, web chats, and troubleshooting (e.g., assisting customers with online banking access).
• Telephony experience.

Desirable Skills / Experience:

• Knowledge of regulatory policies within the financial services sector.
• Previous experience in a financial services environment.
• Agricultural experience.

At our client's organisation, you'll be part of a dynamic team dedicated to delivering exceptional service and building strong customer relationships. If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we want to hear from you. Apply now to join our client's team as a Customer Service Officer and embark on an exciting career in the finance industry!

Note: Only shortlisted candidates will be contacted.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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