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Chester, Cheshire
Customer service representative
Customer Service Representative (part-time)

Customer Service Representative (part-time)

The Business Connection Group

Posted 11 hours ago, valid for 20 days

Chester, Cheshire CH36DD, England

£12.21 per hour

Full Time

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Sonic Summary

Our client based in Chester Business Park is seeking a part-time Customer Service Representative on a temporary basis, with a possibility of permanent employment based on performance.
The role requires 4 hours of work per day, Monday to Friday, and offers a salary of £12.21 per hour.
Candidates should have previous experience in a customer service role and possess excellent written communication skills.
Key responsibilities include responding to customer emails, problem-solving, and collaborating with the team to enhance the customer experience.
Familiarity with CRM tools like Zendesk is advantageous, and applicants should be adaptable and willing to learn new services.

Our client based on Chester Business Park are hiring a Customer Service Representative to join the team on a part time, temporary basis (with the possibility of becoming permanent based on performance and business needs)

Hours: Monday to Friday (4 hours per day)

Salary: £12.21 per hour

Key Responsibilities:

Email Communication: Respond to incoming customer emails promptly, effectively, and courteously, addressing all queries regarding our recycling service.
Problem-Solving: Provide solutions to service-related concerns and escalate issues as required.
Data Gathering & Analysis: Monitor and track trends in customer queries, compiling reports to inform the team and contribute to service improvements.
Knowledge Management: Stay informed about updates to our services, brands, and recycling methods to provide accurate information to customers.
Team Collaboration: Work closely with colleagues to share insights and feedback for improving the customer experience.

Qualifications and Skills:

Customer Service Experience: Previous experience in a customer service role is preferred.
Communication Skills: Excellent written English, with strong attention to detail and grammar.
Organisation & Efficiency: Ability to manage and prioritise multiple queries efficiently.
Tech Proficiency: Experience with Zendesk or similar CRM tools is an advantage, though full training will be provided.
Team Player: Strong collaboration skills and a proactive approach to improving service delivery.
Adaptability: Willingness to learn and adapt as we introduce new services and brands.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

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