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Customer service representative
Customer Service Specialist - Greek

Customer Service Specialist - Greek

Gibbs Hybrid

Posted 3 days ago, valid for 11 days

Chester, Cheshire CH49QZ, England

£17 per hour

Full Time

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Sonic Summary

The Customer Service Specialist position is a 12-month contract located in Chester, offering a pay rate of £17 per hour on a PAYE basis.
The role involves interacting with customers to process orders, handle billing inquiries, and resolve issues while ensuring compliance with Global Distribution Practices.
Candidates should be business fluent in Greek and have experience in customer service, with knowledge of SAP and Office productivity tools being advantageous.
The position requires strong problem-solving skills, the ability to work independently, and effective collaboration with both internal and external teams.
A background in logistics is beneficial, and candidates should be prepared to take responsibility for their tasks while identifying areas for continuous improvement.

Customer Service Specialist - Greek

Duration: 12 months

Location: Chester

Pay: £17/hour PAYE

Position Purpose

Interact with customers to receive and process orders
Handle billing and account inquiries.
Investigate and resolve customer issues
Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
Support with preparation of Extract and analyse data.
Handle escalation from specialists and acting as first line problem solver.
Escalate to Manager any complex enquiry and collaborate on solution.

Skills Required:

Business fluent in Greek, required.
Experience in customer service and logistics would be beneficial.
Ability to use SAP (SD module) and other Customer Service applications.
Advance knowledge and use of Office productivity tools
Ability to identify, analyse and solve problems, with limited guidance.
Quantitative and analytical skills.
Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
Work prioritization and planning. Define long term activity schedule guided by direct manager.
Co-operate with other teams both internally and with external parties.
Identify and drive areas for continuous improvement.

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