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This is a multilingual role. Applicants must speak English and Greek fluently.
Salary:
17.00 per hour.
Customer Service Specialist Role:
- Receive orders and enter them in SAP system after performing validations on order.
- Inform customers in case of quality issues related to product, recalls, or put on hold situations.
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
- Monitor all open orders until completion and address exceptions.
- Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool.
Your Background:
- Be fluent in English and Greek.
- Previous working experience in a customer service role, dealing with emails and calls.
- Ability to use SAP (SD module) and other customer service applications.
Company:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people around the world live better and healthier lives.
Location:
This role is based at our clients site in Chester. Hybrid working will be allowed 50% onsite / 50% remote.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
