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Your new companyJoin an established award-winning manufacturer based in the Deeside area. Be a part of a small team focused on delivering quality customer service and generating repeat business. Please note this role is office-based.Your new roleYour role as a Service Administrator will see you liaising with customers regarding equipment servicing. You will be the first point of contact regarding any orders for spare parts, processing orders, and ensuring that orders are complete and accurate before they are sent out.
- Receiving and processing purchase orders
- Quotations
- Taking service calls, providing advice, and arranging service engineer visits when necessary
- Delivery queries and re-deliveries
- Sales order confirmations
- Keeping customer and internal spreadsheets up to date (failed deliveries etc)
What you'll need to succeedProven customer service and administration experience, ideally in a manufacturing setting. However, as long as the successful candidate displays the right attitude and willingness to learn, full training will be provided.
- Attention to detail
- Team player
- Good competency across Microsoft Office suite, including Excel
- Knowledge of Sage is desirable
What you'll get in returnCompany pension scheme contributions after qualifying period20 days holiday + statutory holidays - 1 day per year in addition after 3 years' service to a maximum of 25 daysFree ParkingPrivate healthcare planWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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