2nd Line IT Support Technician
Chester
34000 - 36000
Responsibilities:
Diagnose and resolve complex hardware and software issues for internal staff.
Provide in depth technical support for users via phone email and remote desktop sessions
Monitor and maintain system health
Log track and manage incidents and service requests using the ticketing system.
Install and configure software ensuring compatibility with existing systems
Provide support for hardware, including repairs replacements or upgrades
Assist with user account creation, password resets and permissions
Experience Required:
Windows 10/11
Active Directory
O365
TCP/IP
DNS/DHCP
VPNs
ITSM - Service Now, JIRA etc
AV's
Veeam/Acronis
VMWare/Hyper-V
Back to search2nd Line ITSupport Engineer
NUlinQ Ltd
Posted 4 days ago, valid for 3 days
Chester, Cheshire CH12JH, England
£34,000 - £36,000 per annum
Full Time
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Sonic Summary
- The position is for a 2nd Line IT Support Technician based in Chester, offering a salary between £34,000 and £36,000.
- The role involves diagnosing and resolving complex hardware and software issues for internal staff, as well as providing technical support via various communication methods.
- Candidates will be responsible for monitoring system health and managing incidents using a ticketing system.
- The technician will also install and configure software, support hardware repairs or upgrades, and assist with user account management.
- Experience required includes proficiency in Windows 10/11, Active Directory, O365, and ITSM tools such as Service Now or JIRA, with a minimum of 2 years in a similar role.
