Role: Senior Benefits Specialist (Italian or Spanish speaker HIGHLY desired)
Location: Chester, (50/50 remote/ hybrid)
Duration: 12 Months
Pay rate: 拢22 per hour
Position Summary:
The Senior Specialist Benefit Operations will be part of People Services and has responsibility for execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness.
Key Business Partners:
Benefit Strategy and Governance Center of Excellence (COE) / Payroll / Strategic Benefits Delivery Management Team / Capability Center peers / HR and People Services Business Partners / Finance / Third Party Vendors and Brokers.
Detailed Position Responsibilities:
路聽聽聽聽聽聽聽Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience.
路聽聽聽聽聽聽聽Understand, interpret, and communicate benefit plan provisions and processes.
路聽聽聽聽聽聽聽Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI鈥檚) and Knowledge Articles, including defining streamlined processes for all applicable scenarios.
路聽聽聽聽聽聽聽Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs.
路聽聽聽聽聽聽聽Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including:
- Actioning changes in provider portals.
- Reviewing and reconciling system generated reports and integrations.
- Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework.
- Logging, managing and monitoring through to resolution any deviations from agreed service standards.
路聽聽聽聽聽聽聽Manage renewals and enrolment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams. Agree and maintain annual calendars of activities.
路聽聽聽聽聽聽聽Review / update system generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate and market-relevant.
路聽聽聽聽聽聽聽Research and problem-solve on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees.
路聽聽聽聽聽聽聽Assist with compliance and governance of all total rewards plans including identifying risks, participating in audits and delivering corrective actions.
路聽聽聽聽聽聽聽Specify and implement required benefits system changes:
- prepare change request documentation.
- manage and perform testing activities.
- train team members, and HRAs on benefit topics, processes and changes.
路聽聽聽聽聽聽聽Complete annual Benefit Surveys.
路聽聽聽聽聽聽聽Assist with administration of wellness programs and vendors. Coordinate wellness communications.
Must have requirements:
路聽聽聽聽聽聽聽Bachelor's degree or equivalent experience.
路聽聽聽聽聽聽聽In depth experience in Benefits Administration.
路聽聽聽聽聽聽聽Demonstrated analytical abilities and attention to detail.
路聽聽聽聽聽聽聽General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region.
路聽聽聽聽聽聽聽Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications.
路聽聽聽聽聽聽聽Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities.
路聽聽聽聽聽聽聽Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs.
路聽聽聽聽聽聽聽Experience working in a multi-cultural/multi-country work environment.
路聽聽聽聽聽聽聽Ability to network across a global organization in order to align with organization objectives and strategy.
路聽聽聽聽聽聽聽Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups.
路聽聽聽聽聽聽聽Demonstrated continuous improvement mindset.
Ideal Candidates would have:
路聽聽聽聽聽聽聽Practical operational experience of other HR processes, e.g., talent acquisition, payroll, performance.
路聽聽聽聽聽聽聽Experience working within an HR Shared Services delivery model.
路聽聽聽聽聽聽聽Experience working with current HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell鈥檚 Ariel.
路聽聽聽聽聽聽聽Experience in coaching others to build capabilities or enhance functional depth.