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As an established and expanding IT Services company, we are seeking an IT Support Technician to join our growing team dedicated to delivering a professional and polished service to our clients. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55).
As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.
What will you be doing?
Customer Support, taking support calls and solving technical issues remotely
Microsoft 365 Setup & Support
Ongoing Support of various Cloud based systems
Support of VOIP systems such as Horizon, 3CX, Yeastar
Installation of new Software and Hardware
Remote Support of clients systems
Exposure to all Microsoft Operating Systems
Ensuring that all support calls and queries are dealt with in an efficient manner
Updating CRM system & liaising with Support Desk Engineers to meet client expectations and working to SLA timeframes
Accurate and detailed recording of tickets
Part of 24/7 on-call rota
Continuous learning, undertake training on bespoke software and hardware partnerships that the company has
As a customer focused business, we are looking for our engineers to be a representation of the company culture always ensuring that we are offering the customer what is best for their needs and requirements with the customer journey at the forefront of our work.
Skills and experience we are looking for;
Ability to demonstrate effective skills in support with proven experience of an IT Support based role
Experience with M365, Windows Server, Azure, VMware & Hyper-V
Active Directory
Networking (LAN, WAN, VLANSs, Routing, Switching)
Veeam
Work to deadlines and take ownership of support queries as they come in, seeing them to completion or escalating them to another member of the team
Passion for technology and keen to learn
Good organisation skills and attention to detail
Why do you want to work for us?
Even though we have been established for many years, the business has great expansion plans for 2024/2025
Collaborative and team playing culture
Opportunity for continuous personal development
Competitive Salary
Team pay day lunch on us
Your birthday off on us
Refreshments and snacks stocked for team to help themselves
Employee health package
Company Pension scheme
20 days holiday plus bank holidays and additional holidays with length of service up to 10 additional days
Hours of work
Monday - Friday 8:30am - 5:30pm
The above is simply a brief overview of the position and the business for more information please apply or contact us to discuss further. We are a direct employer, no agencies please.
