Service Desk Engineer (Contract)

Duration: 12 Months (Potential for Extension)
Location: Chester/Hybrid (4 days per week on-site)
Salary: Highly competitive

Role Overview
An exciting opportunity has arisen for a Service Desk Engineer to join a dynamic team in the investment banking sector. This role is integral to providing top-tier first-line support to internal employees via voice and chat as part of a 24/7 Global Service Desk.

Key Responsibilities

Deliver exceptional client care in partnership with regional and international teams.
Handle multiple live chat sessions simultaneously, ensuring operational and quality standards are met.
Perform basic troubleshooting of Microsoft applications and proprietary systems via phone and chat.
Support up to two clients concurrently through chat channels.
Document tickets with clarity for 2nd line teams when first-line resolution isn't achievable.
Collaborate with peers and subject matter experts to enhance IT skills and knowledge.
Build and maintain strong relationships with global partners while excelling in a team-oriented environment.

Skills & Qualifications

Outstanding customer care skills with a keen interest in expanding IT expertise.
Excellent communication and writing skills.
Strong attention to detail and organizational abilities, with the capacity to prioritize workloads.
Ability to multitask effectively across responsibilities.
Prior experience in a technology call center or customer service role.
Proficiency in identifying and resolving problems using various resources.
Familiarity with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is advantageous.
ITSM Remedy experience is desirable but not essential.

Why Apply?
If you possess the skills and experience required and are passionate about delivering excellent support in a fast-paced environment, this is your chance to make an impact.