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- Technical Support Specialist
- Chester - on-site/hybrid working
- £23,000 - £25,000 + annual bonus & benefits
Our client in Chester is looking for a passionate and enthusiastic Technical Support Specialist who will be providing top-tier technical assistance and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You'll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise
Main duties and responsibilities:
- Deliver exceptional technical support via Phone, Email, WebChat, ensuring every client feels valued and understood
- Become an expert in their products, from integrations to the intricacies of our bespoke omnichannel CRM platform
- Use your technical know-how and problem-solving skills to troubleshoot and provide innovative solutions
- Handle customer queries professionally, ensuring technical issues are resolved efficiently to maintain high customer satisfaction
- Proactively suggest and implement improvements in support processes to enhance service efficiency and customer satisfaction
- Collaborate with our internal customer and engineering teams to solve pain points and troubleshoot technical issues related to our product
The following skills and experience will be beneficial:
- Some experience in a technical environment, with a solid foundation in IT, telephony, or similar background would be useful and nice to have
- Comfortable executing simple commands, managing files, and performing basic diagnostics through the terminal.
- Excellent communicator, equally adept at conveying complex ideas in writing and in conversation.
- Understanding of Telecommunication Systems and related protocols (SIP, VoIP) will be good to know but not essential
- Some knowledge and background in PHP programming will be desirable
Some of the benefits on offer:
- Annual company bonus scheme
- Company pension scheme
- Opportunity to work in their Prague HQ
- Private dental insurance & medical insurance
- Free on-site parking
