IT Support Engineer 2nd / 3rd Line

IT Support Engineer (2nd / 3rd Line)Chester26-34k Package + Bonus + Great BenefitsOur forward-thinking client is an established and successful IT support and services provider with decades of experience. They have an exciting opportunity for an IT Support Engineer to join their growing team.IT Support Engineer rewards:

• Competitive starting salary of 26-34k per annum
• Regular socials
• Access to cutting-edge technology
• Ongoing training
• Opportunities for career advancement
• Generous benefits
• Dynamic environment
• Flexible working

IT Support Engineer responsibilities:

• Provide remote technical support, resolving customer IT issues via phone or helpdesk.
• Build and install software on servers, PCs, and laptops.
• Assess, repair, and maintain customer IT equipment, including servers, PCs, and laptops.
• Install and configure servers, PCs, and laptops on customer sites.
• Perform network maintenance and install equipment such as routers, switches, and wireless access points.
• Conduct onsite assessments and audits of existing IT infrastructure.
• Perform Office 365 migrations and server build configuration.
• Monitor, support, and troubleshoot application and network infrastructure issues.

IT Support Engineer skills, traits, and experience:

• Proven experience in 2nd/3rd Line IT Support.
• Proficiency with Windows servers, networking equipment, and Office 365 environments.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Experience installing and maintaining network devices (routers, switches, WAPs).
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in diverse IT environments.
• Valid driver’s license (for onsite visits).
• Willingness to continually learn and adapt to new technologies.

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.If you are ready to take your career to the next level and make a significant impact, apply now!