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This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.
The Role
The role of the Client Services Administrator is to provide first class client care for clients of the business.
Key Responsibilities and Outputs
•Processing of new business following all company procedures and processes
•Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
•Deal with new and existing client communications and queries
•Supporting the dealing with new enquiries
•Supporting the dealing with existing client enquiries
•Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
•Continuous professional development to meet personal development needs.
Nature and scope of responsibilities
The role holder will have primary responsibility for:
•Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
•Supporting the on-boarding of new clients into the business
•Maintaining existing client review communications
•Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
•Supporting the delivery of and achievement of the client service standards
•Client continual improvement feedback communications and maintenance
•Individual workflow and task delivery.
Benefits
•Onsite parking
•Death In Service - 4 x salary
•Company Pension contribution 5%
•20 days holiday per annum including bank holidays and increasing 1 day per year up to 25. Plus, the office is closed over the Christmas period, we do not work Christmas
This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.
