Front of House Coordinator

Front of House Coordinator

Location Chester

Salary: From £13 per hour

Contract: Full Time

Our client is a local, family-run dental practice in Chester, proud to have transitioned successfully from the NHS to a thriving private practice. Their community-focused and preventative care ethos remains at their core, and they are committed to providing exceptional patient care. They are currently undergoing a complete makeover of their practice to enhance the patient journey and reward the loyalty of their patients who have joined their membership.

The Role

They are seeking a passionate and dynamic Front of House Coordinator who can visualise and contribute to the transformation they are undergoing. The ideal candidate will be the face of their practice, ensuring a seamless, 5-star patient experience that's Google review worthy. This role is pivotal in the recruitment and retention of patients, supporting the growth of their business in line with their strategic plan.

Key Responsibilities

• Appointment Management: Plan and schedule the appointment book for maximum production.
• Revenue Management: Accurately document and input invoices, track payments, and implement the recall policy.
• Patient Confidentiality: Maintain patient data and information with the highest level of confidentiality.
• Office Supplies: Manage office supplies, place orders, and evaluate new products.
• Equipment Maintenance: Ensure the operation of office equipment and report required repairs.
• Professional Development: Stay updated with industry knowledge and participate in professional development opportunities.
• Patient Interaction: Build rapport with patients, address their concerns, and ensure they feel valued and respected.
• Sales Support: Use precision questioning to convert enquiries into bookings, manage patient retention, and upsell services.
• Customer Care: Provide exceptional service to patients, both in person and over the phone.
• Administrative Support: Perform reception duties, manage post and petty cash, and reconcile monies.
• Marketing Support: Assist with the implementation of the marketing plan, including preparation for external events.
• Security: Identify potential security issues and act accordingly.

Skills and Qualifications

• Passion for Customer Service: A keen interest in providing excellent customer service and continuous improvement.
• Experience: Ideally, experience in private dentistry, hospitality, spa, or travel industries where appointment management, sales, and customer care are essential.
• Personality: Reliable, well-presented, articulate, approachable, friendly, but assertive. A problem solver who strives to be the best.
• Sales Training: While formal sales experience is not necessary, a willingness to learn and adapt is essential.

Benefits

• 22 days holiday plus bank holidays and one life event day/year

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.