Rewards Operations Advisor (Payroll)

We are recruiting for a Rewards Operations Advisor for a leading Aerospace organisation based in Broughton, The first four weeks will be on site for training, the role will then be 3 days on site, 2 days WFH.

Role Overview

To work as part of a payroll support and HR Administration team responsible for processing of a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.

To provide customer-focused support to UK-based colleagues on the telephone and via email on a broad range of payroll matters.

To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor’s reports and mortgage/rental operations.

Key AccountabilitiesProcess Payroll related transactions from internal stakeholders, such as:

• Detached Duty, Standby, On Call
• Onetime payment submissions
• Memberships, Loans, PASS scheme
• Working Party Subsistence
• P45 / New Starter Declarations
• Settlement Agreements
• Court Orders

Process Time related transactions from internal stakeholders, such as:

• Overtime
• Shift Changes
• Sickness
• Phased Return to Work
• Time Savings Accounts, Salary Offset

Process HR Administration related activities:

• Complete transactions in relation to all HR administration activities, for example
• references and solicitors’ letters

• Provide first level support to all clients on the flexible benefits platform.
• Maintain e-pay tool and provide first line of support when dealing with stakeholder
• queries
• Produce documents through mail merge for internal mail shots and divisional
• correspondence
• Manage all aspects of the relationship with the external e-payslip provider

Experience & Knowledge

• Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries
• Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
• Experience of a computerised payroll system (SAP would be desirable)
• Experience of working in a busy office environment and performing a broad range of administrative duties
• Proven customer service experience both verbal and written
• Working knowledge of Microsoft Office, or G Suite, especially word processing and spreadsheet applications

This is an umbrella contract, the role is Inside IR35