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Recoveries Case Handler
Temp to Permanent
Full Time
Hours: 9.00-5.30 (60 minute lunch break) or 9.00-5.00 (30 minute lunch break)
Office based role
* Salary 24,000 - 26,000 a year, paid weekly
* There is also the opportunity to earn monthly commission in this role.
An exciting opportunity has arisen to join a small, friendly, dynamic but growing team within a large corporate group, based in Chester.
Your role will be based in the busy Recoveries Department, and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases.
Your key responsibilities will include:
- Dealing with new cases from inception to completion
- Responsible for your own case load
- Day-to-day knowledge of cases within the department
- Production of template and free format letters
- To drive recovery of debt income on cases
- To keep the Management team up to date with case progress
- Seek legal guidance from in-house solicitors, where needed
The ideal candidate must have:
- A strong work ethic
- Meticulous attention to detail
- An interest in investigating cases and problem solving
- Good letter writing and communication skills
- Good listening and negotiation skills
- A confident and professional telephone manner
- The ability to think outside the box
- The ability to Self-learn
- Experience obtained within a Recoveries/Collections environment is preferred but not essential
There is a training plan of approximately 2 weeks and initially there is a lot of self learning.
For the right candidate, there may be an opportunity for progression within the department.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
