Land Operations Executive

At Adaptable Recruitment we have a fantastic opportunity for a Land Operations Executive to join an Ever Growing Travel Specialist company in the Chester area.

Package: up to £23,000 DOE - (9-5pm - 37.5 hours) - 13 months Fixed Term Contract
Holidays: 22 days + bank (increasing 1 day per year)
Location: Chester - Fully Office based - Parking on site - hybrid to be considered for the right candidate

Main Responsibilities To Include:

• Manage and resolve customer queries, primarily land queries.
• Prioritise and action E-mails effectively
• Action daily booking queues
• Chase relevant suppliers for documentation/confirmation
• Check and update documentation for specialist bookings
• Effectively manage and resolve escalated issues
• Crisis situations support
• Fulfil any critical support as directed by Manager
• Handle incoming calls from Agents regarding documentation and Admin queries.
• Investigate booking anomalies and irregularities

The Ideal Candidate:

• GCSE English and Maths: Level 4 or above (or equivalent)
• Excellent telephone manner
• Skilful with Microsoft Office (word/excel)
• Experience dealing with conflict resolution
• Great attention to detail and accuracy
• A flexible and adaptable approach to work
• Excellent team player with the ability to work independently

Benefits To Include:

• This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate
• 22 days holiday rising 1 day per year (up to 25)
• A flexible and adaptable approach to work
• Competitive salary
• Company Pension Scheme
• Enhanced Pension
• Enhanced Maternity & Paternity
• Learning & Development Funding
• Life Insurance
• Health & Wellbeing Hub (including EAP)
• Partner Exclusive Concessions
• Staff Travel Discounts
• Employee Discounts Platform
• Eye Care eVouchers
• Long Service Awards
• Lots more perks!