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Job Specification
For: Sales Administrator
Ref: VR/05102
Sales Office Administrator
Are you a well-organised team player with expectational customer service skills, looking to make a difference in a dynamic and growing business? Well, Inspire Resourcing are currently recruiting for a Sales Administrator for a well Established company in Chesterfield.
THE ROLE
- You will be responsible for supporting a wide base of UK, ROI and internationally-based customers alongside e-commerce; processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams to guarantee the best possible service at all times.
- Opportunity to develop skills base through funded courses and training software and competitive package commensurate with experience.
KEY AREAS OF RESPONSIBILITY
- Ensure customer orders are inputted onto the sales administration system and keeping customers updated on the progress of orders.
- Co-ordinate the dispatch of sales orders ensuring all relevant documentation is in place.
- Investigate and resolve customer sales queries.
- Keep invoicing updated, contributing to end-of-month administration duties.
- Working in partnership with the wider Sales Team always offering the best possible customer service.
- Support the wider Sales Teams with account management and handling.
- Regularly liaise with additional internal departments including Marketing, Product, Production and Planning.
- Respond to telephone and email queries.
- Demonstrate full product and brand knowledge.
THE IDEAL CANDIDATE WILL:
- Be experienced in export sales administration.
- Demonstrate excellent communication skills and work in a timely and productive manner.
- Have experience in Access computer systems or a similar SAP system.
- Demonstrate experience in handling and administrating to a wide customer base.
- Understand international shipping requirements and restrictions.
- Have experience using a range of transport companies for different markets.
- Be experienced using excel and outlook.
- Professionally and positively represent the company and its values at all times.
- Be a team player, proactive, flexible, enthusiastic and demonstrate a can-do attitude.
- Be able to work to tight deadlines ensuring work remains of the highest quality.
- Demonstrate excellent organisational and time management skills.
- Be able to work cross-functionally with relevant teams.
- Be a people person who is hands-on and open to learning in a collaborative and creative environment.
REQUIREMENTS
- At least two years experience in a relevant role.
- At least one years experience of export administration.
- Reasonably close proximity to the Head Office would be ideal, however, not essential.
- Excellent working knowledge of Excel.
- Excellent communication skills.
