Service Desk Engineer

Job Title: Service Desk Engineer
Location: Hybrid working (Client based in Barlborough)
Contract: Permanent Full Time
Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm

.Overview:
Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits.

Key Responsibilities:

• Provide hardware, software, network, and application support to external customers
• Manage incident tickets through the Autotask system and ensure timely customer updates
• Resolve incidents in line with SLAs, escalating when necessary
• Enhance first-time fix resolution times and drive service improvement within the service desk
• Communicate effectively and promptly with customers
• Maintain accurate documentation in the centralised management database
• On-site support to resolve outages as needed to meet SLAs
• Continuously develop technical skills through training and hands-on experience

Skills Required:

• Minimum 2 years of experience in a 1st or 2nd line service desk role
• Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions
• Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA)
• Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software
• Excellent communication and interpersonal skills.

Benefits Package:

• Westfield Healthcare
• Flexible Working Arrangements
• Pension Scheme
• Employee Recognition Scheme

Salary (phone number removed) DOE

We aim to respond to all applicants within 5 days - to avoid missing out, please apply today.