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We have an exciting opportunity for an experienced Parts Advisor to join the team at Ferdinand Bilstein UK Ltd at Markham Vale, Chesterfield. This would be a great role for anyone who already has an understanding or an interest in vehicles and/or vehicle parts.
The role, will provide an efficient and effective support service to our customers, which enhances their understanding, builds relationships and ultimately increases sales. The role will support the internal and external sales team by providing customers with car technical support, ensuring all incoming calls are handled in a professional and efficient manner.
The role
- Answer incoming calls in line with agreed service standards
- Provide customers with information about part options or variations as required
- Provide remote technical support to help customers resolve problems via appropriate diagnostic processes
- Support customers to identify the correct part for their application via electronic catalogues and internal databases
- Handle cross referencing queries from the Technical Helplines and from within the team
- Liaise with Product Managers over product technical issues to bring about rapid resolutions
- Investigate customer queries regarding application, fitting and operation of supplied parts
- Investigate customer queries relating to part numbers, technical problems etc.
Skills and Experience
- Car Technical knowledge and understanding of vehicles is desirable
- Excellent and verbal and written communication
- Good understanding of Microsoft Office Applications
- Communicate confidently to colleagues and customers
- Good literacy and numeracy skills
- Experience of working in the automotive aftermarket is desirable
In return for hard work and commitment the successful candidate will receive a competitive salary, benefits package and have the opportunity to develop their career within an established, successful and growing business.
Benefits:
- Eligible for bonus scheme after completing probationary period
- Excellent Company Pension
- Discount on staff purchases
- 25 days holiday and 8 days bank holiday
- Life assurance x4 annual salary
- Progression opportunities
- Free onsite parking
- Free Specsavers and flu vouchers
- Great motorway links, located just off Junction 29a on M1
