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Job Title: Service Desk EngineerLocation: Hybrid working (Client based in Barlborough)Contract: Permanent Full TimeWeekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm.Overview:Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits.Key Responsibilities:
- Provide hardware, software, network, and application support to external customers
- Manage incident tickets through the Autotask system and ensure timely customer updates
- Resolve incidents in line with SLAs, escalating when necessary
- Enhance first-time fix resolution times and drive service improvement within the service desk
- Communicate effectively and promptly with customers
- Maintain accurate documentation in the centralised management database
- On-site support to resolve outages as needed to meet SLAs
- Continuously develop technical skills through training and hands-on experience
Skills Required:
- Minimum 2 years of experience in a 1st or 2nd line service desk role
- Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions
- Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA)
- Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software
- Excellent communication and interpersonal skills.
Benefits Package:
- Westfield Healthcare
- Flexible Working Arrangements
- Pension Scheme
- Employee Recognition Scheme
Salary £26,000-28,0000 DOEWe aim to respond to all applicants within 5 days - to avoid missing out, please apply today.
