I am currently assisting an organisation who are looking for a candidate with a background within IT Service Delivery / IT Operations or Technical Support management. The role will be to overlook the IT department, which is split into 2 areas, a team of 1st/2nd line support and a team of 3rd line, total headcount of 10-15. The position itself is to support/mentor 2 managers overlooking the two teams, advise on best practices, efficiencies, structure, SLA's and ability to be at hand for escalations/resolutions. Key Responsibilities;- IT Service Management - Best practices across two teams, inc. SLA review - Risk Mitigation - Review & assess IT strategies aligned with business goals. - Oversee IT governance, risk management, and cybersecurity policies. - Review current compliance with industry regulations, including cybersecurity standards. - Review digital transformation initiatives and process automation. - Review procurement, vendor relations, and IT asset management. Desirable;- Background within infrastructure, 3rd line support, technical support - Prince2 Contract Details;- 2month initial contract - Working arrangements - Hybrid- Outside IR35
Back to searchIT Service Delivery/Ops Manager - 2m Contract - Hybrid
SF Recruitment
Posted a day ago, valid for 13 days
Chesterfield, Derbyshire S41 0AP
Part Time
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Sonic Summary
- An organization is seeking a candidate with a background in IT Service Delivery, IT Operations, or Technical Support management.
- The role involves overseeing an IT department consisting of 1st/2nd line support and 3rd line teams, with a total headcount of 10-15.
- The candidate will support and mentor two managers, focusing on best practices, efficiencies, and handling escalations.
- The position requires a minimum of 5 years of experience in a related field and offers a salary of £400 per day.
- This is a 2-month initial contract with hybrid working arrangements and is outside IR35.
