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Ceptre is supporting with an award winning IT business based in Chesterfield, we are providng the support with finding an IT Project Manager.
This Project Manager will help with the Projects team who specialise in Cyber Security tickets, builds, repairs as well as project delivery.
The project manager will help improve the efficiency and quality of the project delivery process by performing various tasks such as capacity planning, resource planning, implementation planning, communication, risk assessment, change management, and project review.
Responsibilities:
- Capacity planning: Monitor and manage the capacity of the project team, considering the impact of unplanned project teamwork and major incidents on the availability of the project resources.
- Resource planning: Allocate and schedule the project resources according to the project requirements and priorities, ensuring that the resources have the necessary skills and experience to deliver the project outcomes.
- Implementation planning: Create and maintain detailed project plans, including milestones, deliverables, dependencies, and risks, and communicate them to the project team, the client, and other stakeholders.
- Communication: Assist in improving communication between the team and the client and the team and other departments within the business.
- Risk assessment: Identify and assess the potential risks and issues that may affect the project delivery, and propose and implement mitigation strategies and contingency plans.
- Change management: Establish and follow a clear and consistent change management process, and ensure that any changes to the project scope, schedule, budget, or quality are documented, approved, and communicated.
- Streamlining: Identify and implement opportunities to streamline and standardize the project delivery process, and reduce the duplication and complexity of similar projects.
- Project review: Conduct post-project reviews and evaluations, and identify and implement the lessons learned and best practices for future projects.
- Process improvement: Challenge the project team and the client to adopt new and better ways of doing things, and guide them through the process changes and improvements.
- Implement a process for gathering and reviewing formal feedback from clients
- Own the report which is be delivered to the Senior Leadership Team on a weekly basis which gives a high-level overview of the project team workload and project lead time
This role will be monitored through:
- Increased efficiency and quality of project delivery, with adherence to scope, budget, and timeline.
- Improved communication and collaboration among project stakeholders, including clients, team members and the Senior Leadership Team.
- Enhanced reporting and documentation of project progress, risks, issues, and lessons learned.
- Reduced project risks and costs by identifying and resolving potential problems early.
- Increased customer satisfaction and retention by delivering projects that meet or exceed their expectations.
- Achievement of project objectives and deliverables, as defined by the project scope.
- Positive feedback from project stakeholders, especially clients, on the quality and value of the project outcomes and the project co-ordinator's performance.
- Demonstration of project management best practices and standards, as well as compliance with organizational policies and procedures.
- Contribution to the continuous improvement of project management processes and methods, by sharing knowledge and lessons learned.
This position will allow for the right candidate to make a real impact in an already succesful business.
