Sales Administrator / Customer Account Manager

Your new companyWorking for a leading organisation in Chesterfield you will join a thriving business as a Sales Administrator / Customer Account Manager on a permanent basis. The main purpose of the role will be to process and support customers placing orders and accurately and timely produce quotes and place orders. You will also upsell products where appropriate to maximise orders. Please note this is not a 'sales' role but a bonus is paid on orders processed.


KEY VACANCY INFORMATION
Permanent job
Location - Chesterfield
S41 Location
Parking available
Salary guide
27,000 basic salary + bonus based on performance ( initially 2,500 - 3,500 depending on performance in the first year)
Office hours Monday to Friday
Full time
OFFICE BASED with an option to work from home one day a week once passed probation
New offices and facilities

Your new role

This will be a busy role, the main purpose of the role will be to process customer sales orders and produce sales quotations. . The successful applicant will join a busy sales administration department and this role would suit someone who is used to working in a fast-paced environment. The role will involve direct customer support and the post would suit someone who builds excellent rapport and relationships with customers.

The successful applicant will be able to demonstrate that they hold previous experience of the duties and responsibilities of the post as outlined below;

- Responsible for accurate sales order processing, receiving orders, producing quotes and following up on quotes to secure orders in a timely manner or to SLA agreement with customer
- Processing orders on the customer portal
- Open and create new customer reports on the system ( SAP)
- Review customer order reports in Excel ( Intermediate level of Excel is required)
- Customer account management - working with own customer base and directly managing their needs
- Produce accurate sales order quotes, templates are used but you will need to have a good eye for details to get the correct information into the quote
- Contact customers to discuss the quote and obtain the order via email or phone, build relationships with customers
- Appropriately upsell products to customers as required
- Increase orders by suggesting related product items , upselling where appropriate
- Update Excel based reports ( An intermediate level of Excel will be required including ideally pivot table , v look up )
- Resolve invoice queries
- Check stock and notify customers of delivery dates/ changes to delivery dates
- Discuss alternative product lines with customers where necessary
- Obtaining quotes from suppliers if required
- Completing Excel based Sales reporting to show order updates and sales trends ( daily/ weekly / monthly)

What you'll need to succeed
You will ideally have previous Sales Admin / Inside Sales / Internal Sales Admin/ Customer Account Management experience.
Ideally you will have experience completing a sales admin role for a e-commerce , manufacturing, engineering type sector business
You will have excellent customer service experience
Intermediate level Excel skills needed( Pivot table , vlook up )


What you'll get in return
Permanent job
Location - Chesterfield
S41 Location
Salary guide
Office hours Monday to Friday
8.30 - 5.30OFFICE BASED 4 days a week with the option for 1 day a week once pass probation
Parking available
New offices and facilities

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