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- Provide service delivery support for all customer on analytical laboratory instrumentation
- Manage and coordinate daily functions
- Promote and maintain a high quality of service
- Promote the brand and service capabilities of the company
- Identify service delivery improvements in conjunction with team leads
- Acts autonomous in the frame of Guidelines and directives
- A proven track record of cGxP
- Minimum of 2 years Pharmaceutical Analytical Laboratory experience working with dissolution and physical testing equipment
- Troubleshooting ability
- Sign according to rule SOP AAW01.04 regarding signatures
- Perform routine/non routine PM/OQ and PQ
- Perform equipment troubleshooting and breakdown repairs
- Support other engineers when required
- Provide technical support to customer queries
- Provide a conduit for customers and the teach support team
- Evaluate incoming fault reports and initiate appropriate measures
- Support customers by remote troubleshooting if necessary, request support from product specialists
- Ensure prompt handling of customer complaints
- Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources
- Hours between 07:00-19:00
- Company pension contribution
- 25 days annual leave + BH
- Private Healthcare
- Competitive salary
- Phone and tablet
- Company vehicle & fuel card
