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We are looking for an experienced Customer Service Manager to join a company based near Chichester. You will have previous experience of working within a Customer Service Managerial role, leading a team to improve customer satisfaction, you will also play a key role in the implementation of CRM systems.
As a Customer Service Manager, your key responsibilities will include:
- Team leadership and management
- Customer Service Operations
- Process development and improvement
- CRM implementation and workflow automation
Requirements:
- Previous experience of working as a Customer Service Manager, leading a team
- Excellent communication skills both written and verbally
- Familiarity with CRM systems
- Experience of implementing new processes
Benefits:
- Private healthcare & life insurance
- Free onsite parking
- 31 days annual leave (inclusive of bank holidays)
- Company events
This is a full time permanent position working Monday to Thursday 8am to 4:30pm and Fridays 8am to 12pm. The office is based near Chichester and is fully office based with working from home on Fridays paying a salary of up to £60,000 (dependent on experience).
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
