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Chichester, West Sussex
Customer service representative
Purchasing and Customer Service Assistant

Purchasing and Customer Service Assistant

Dynamite Recruitment Solutions Ltd

Posted 23 days ago, valid for 7 days

Chichester, West Sussex PO19 1PX, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Executive, focusing 70% on customer support and 30% on purchasing and stock allocation.
The salary for this role is up to £25,000 per annum, along with fantastic benefits.
Located in Chichester, West Sussex, the job is fully office-based and operates Monday to Friday from 9 AM to 5 PM.
Candidates should have a minimum of 2 years of experience in a Customer Service position, with stock control or purchasing experience being advantageous.
Responsibilities include handling customer queries, managing supply chain tasks, and providing administrative support to senior staff.

Customer Service Executive70% customer support & 30% Purchasing & Stock allocationSalary: Up to £25,000 P/A + fantastic benefits!Location: Chichester, West Sussex- this is fully office based )Hours: Monday to Friday, 9AM - 5PMDynamite Recruitment are looking for an experienced Purchasing/Customer Service Assistant to join a successful brand. As aCustomer Service Executive you will beresponsible for offering excellent standards of Customer Service, handling customer queries and updates. This is a varied role, also including supply chain and purchasing responsibilities, ensuring stock meets the needs of customers. You will also handle ad hoc administration and support senior staff. Key responsibilities:

Handle inbound queries via telephone, live chat, post and email.
Updating customers and third parties when facing delays.
Chasing outstanding purchase orders and invoices.
Cover specialist departments when required.
Work closely with the Accounts Team, regarding supplier invoicing.
Provide customers with updates on their orders.
Ad hoc administration.
Demonstrate excellent product knowledge.
processing orders , returns and exchanges
Liaising with suppliers, regarding stock levels and purchasing.
Coordinate bookings/appointments via the in-house system.

Ideally, you will/be:

A minimum of 2 years experience in a Customer Service position
Any experience in stock control or purchasing would be be an advantage but can be taught
Proficient Microsoft Office and IT skills.
Self-organised and able to adapt per workloads.
Offer excellent customer service skills.
Clear and concise verbal and written communication skills.

To be considered for the role, please submit your CV as soon as possibleINDI

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