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Resident Liaison Officer

Build Recruitment
Posted 2 days ago, valid for a month
Location

Chichester, West Sussex PO19 1PR, England

Salary

£25,000 - £30,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for a Customer Service Representative (CSR) with a salary range of £25,000 to £30,000, plus a company van and fuel card.
  • The role requires effective communication with residents in social housing properties during construction projects in the Chichester area.
  • Candidates must have a valid driver's license and be comfortable with regular driving, as the job involves visiting multiple properties.
  • Strong interpersonal skills and experience in customer service are preferred, although previous CSR experience is not mandatory.
  • The job is full-time, Monday to Friday from 8 am to 5 pm, with a requirement for strong organizational skills and a basic knowledge of IT systems.

Customer Service/support representative

25-30K + company van and fuel card

Full time, Mon - Fri.

8am - 5pm 1 hour lunch

We are seeking a Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across the Chichester area during construction projects. This role offers a mix of both on-site and office-based work, which may take place at our head office or a designated site office.

Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.

Key Responsibilities:

  • Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
  • Responding to residents’ questions and concerns through email, phone, or in-person home visits.
  • Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
  • Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
  • Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.

Qualifications & Skills:

  • Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with people from various backgrounds.
  • Flexibility to adapt to residents’ needs.
  • Strong organizational and time management skills to handle multiple tasks efficiently.
  • Basic knowledge of IT systems and software.

If you meet the criteria above and relish the idea of working for a well-established business, we’d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

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