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Account Director - E-commerce Digital Agency
Location: Chichester, West Sussex, PO19 1BF
Salary: Highly competitive, DOE
Contract: Full-time, Permanent
Who are D3R?
D3R are a leading digital agency with a proven track record. We deliver solutions that perfectly fit our clients' business needs and are proud to have built long-lasting client relationships, starting with a single project and developing trusted partnerships over time.
Based in the heart of Chichester, West Sussex, we design and build beautiful, bespoke websites and business systems for new and existing clients in ecommerce, hospitality and beyond.
We're large enough to handle complex projects but small enough to remain agile. Spanning multiple market sectors, our client portfolio includes Loaf, Monica Vinader, Twickenham Stadium and Soho Home.
Having moved to employee ownership in early 2024, we're keen to recruit the talent we believe will be instrumental in the next phase of our journey!
Account Director - The Role at D3R
A key role within our team, as Account Director, you will work with both new and existing clients to understand their needs and to help them to understand the value that D3R can bring to their businesses.
With your demonstrable experience of winning new business and deepening existing client relationships in a similar role, you'll prioritise and manage quality inbound leads, and targeted outbound activity to develop new business opportunities.
At the same time, you'll nurture existing client relationships with your highly consultative approach and your experience of e-commerce, identifying new opportunities to help clients grow and improve their businesses over time. Value-add services our team can provide will be varied, from design refreshes and new functionality to UX & CRO consultancy projects.
You can expect to:
Nurture relationships with potential & existing clients
Manage, qualify, & prioritise inbound leads & enquiries via email & phone
Consult with potential clients on requirements & potential solutions, bringing other members of the team in as required.
Review opportunities & requirements with colleagues in order to generate estimates
Produce high-quality, tailored proposals & responses for potential clients
Lead activity to close new business, drawing input from across the team as required
Ensure a quality handover to the project delivery team
Provide regular pipeline updates
Consult with clients on their strategic business objectives & challenges
Collaborate with clients & colleagues to develop roadmaps that align with business priorities
Proactively communicate new market developments, trends & product offerings
Assist with commercials & proposals for potential new projects for existing customers
About you
5 - 10 yrs in a similar client-facing role
Experience of consultative selling/business development in an agency, or software business
Deep knowledge of e-commerce solutions, trends and challenges - may have been gained as a product manager working on an e-commerce site, with an e-comm software vendor or working within an e-commerce agency or consultancy for example.
Experience of implementing/selling e-commerce or ERP platforms
A proven track record of winning new projects & deepening existing client relationships
Essential
Strong commercial acumen
Excellent communication, interpersonal & influencing skills
Ability to ask probing & pertinent questions
Strong documentation & organisational skills
Highly analytical with the ability to assimilate information quickly
Able to capture the detail, as well as the bigger picture
Familiarity with e-commerce systems, challenges and trends
What to expect
The opportunity to collaborate as a trusted partner with market leading brands
The opportunity to make your mark, grow and help to shape the future of a successful employee-owned business.
Work within a talented professional team
A highly competitive base salary in the range of £60 - £80k D.O.E
Company performance-related bonus scheme including a tax-free element due to our status as an EOT.
Office based or hybrid working
Generous holiday allowance increasing with service
Statutory pension scheme
Dental plan & life insurance
Wide range of employee perks & discounts
If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV, alongside a covering letter referencing your most relevant experience and your salary expectations for consideration in the first instance.
No agencies please.
