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IT Support 2nd/3rd Line

IT Support 2nd/3rd Line

Candidate Source Ltd

Posted 14 days ago, valid for 11 days

Chichester, West Sussex PO19 1PX, England

£28,000 - £33,600 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Join an MSP as a 2nd/3rd Line IT Support Analyst, primarily office-based with some customer visits.
The role involves operating the IT Helpdesk, providing support for infrastructure, hardware, and software, and managing user expectations through various communication channels.
Candidates should have IT support experience, particularly with Active Directory, Windows 10/11, Office 365, Azure, and hardware troubleshooting, with a clean driving license required.
The salary for this position ranges from £28,000 to £36,000, along with benefits such as 20 days holiday, pension, and company equipment.
Applicants must have the permanent right to work in the UK, and visa applications will not be considered.

Join this MSP as an 2nd/3rd line IT Support Analyst.The role will be predominantly office-based, with some customer visits.THE IT SUPPORT 2ND/3RD LINE ROLE:

Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person.
Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
Deployment of new hardware and software alongside existing upgrade schemes.
Occasional involvement in project work.
Assisting the Support Team Leader in aiding other team members.
Managing your own tickets, ensuring that they are kept up to date.

KEY SKILLS & EXPERIENCE:

IT support experience covering:
Active Directory
Windows 10/11, Windows Server (bonus points for macOS)
Office 365
Azure
Hardware
Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
Full, clean driving license

SALARY & BENEFITS AS IT SUPPORT 2ND/3RD LINE:

£28,000 - £36,000
20 days holiday + public holidays
Pension
Cycle to work scheme
Free onsite parking
Company laptop, phone, and accessories

To apply for this role as IT Support 2nd/3rd Line, please click apply online and upload an updated copy of your CV.All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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