- Identifying and implementing changes and enhancements of application systems
- Taking a lead role in the release of updates and improvements for current applications, with duties including testing, configuration and the deployment of systems
- Overseeing the ongoing maintenance and configuration of business-facing systems
- Providing technical support for business system users, including troubleshooting and error resolution, discrepancies in data and prioritise requests as set out by agreed criteria and service desk SLAs
- Spearheading the development of functionality and improvements relating to the workflow tools and intranet portals
- Managing stakeholder relationships with major service providers with the aim of ensuring provided solutions are able to meet business needs and are as cost-effective as possible
- Taking responsibility as the subject matter expert for assigned business applications
- Supporting ongoing development new business applications
- Participating in the on-call rota as required
- Have previous experience in a similar application support role
- Has a HND or equivalent qualification in Information Systems or Computer Science or related field
- Possess excellent working knowledge of the following:
- SharePoint on Premise & Cloud
- Nintex Forms & Workflow
- Microsoft Core Stack
- Active Directory
- Microsoft Windows Server
- Microsoft SQL Server
- Good experience with SAAS products
- It is preferable that applicants are Microsoft Certified Professional or equivalent
- Applicants in possession of a driving license are also desired for inter-site travel