Property Admin Assistant Apprentice

Are you an organised and proactive individual looking to develop a rewarding career? This is an exciting opportunity to join a dynamic team dedicated to supporting elderly and vulnerable adults. Our client is a management of affairs company, specifically aimed support at elderly and vulnerable adults. Working closely alongside the local authority to support clients. Assisting clients in almost all aspects of their lives such as finances, legal matters, caregiving, property management, hospital discharge, shopping and more.

Great opportunity to gain hands-on experience and develop valuable skills while making a positive difference in people's lives. As part of a close-knit team, you'll play an essential role in managing the daily tasks that ensure smooth operations, from liaising with contractors to conducting property checks. If you're someone who thrives in a fast-paced environment, has a strong eye for detail, and enjoys solving problems, this role is perfect for you!

A valid driving licence (and access to a vehicle due to the location and nature of the role).

Responsibilities for an apprentice

As a Property Admin Assistant Apprentice, your main duties will include:

• Liaising with clients, client's family members and carers, trades and other 3rd
• Handling clients house sales, property rents, property maintenance, client bills, access to property and organising quotes.
• Accompanying the Property Support Assistant on External visits.
• Typing up a report of the visit on the CRM System and uploading any paperwork/photos
• Taking incoming calls from Estate Agents, Rental Agents, Solicitors, Tradespeople, Insurance Companies, Clients, Utility companies and other third parties, as well as other general enquiries to the office.
• Logging all calls onto the CRM System.
• Sorting all company post. Opening the daily post, scanning and uploading to the CRM system & Sharepoint, alerting the Property team of any important and urgent matters.
• Diarising meetings and insurance renewal reminders.
• Assisting the utilities on behalf of the clients.
• Recording meter readings from property visits on the CRM system & sharepoint.
• Assisting with client utility payments and queries
• Researching best tariff prices for our clients and advising the Property Support Assistant of the findings.
• Responding to all email enquiries to the best of your ability.

Skills / Experience

• Organisational Skills: Ability to manage multiple tasks simultaneously, prioritise responsibilities, and stay organised in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills to interact effectively with clients, contractors, estate agents, families, friends, and neighbours.
• Problem-Solving Skills: Capability to identify issues, liaise with appropriate parties, and find effective solutions, particularly when dealing with maintenance or client concerns.
• Attention to Detail: A high level of accuracy in managing documents, scheduling appointments, and ensuring all tasks are completed thoroughly.
• Multitasking Ability: Ability to juggle several tasks at once, such as handling phone calls, emails, document management, and property-related responsibilities.
• Time Management: Ability to efficiently manage time, meet deadlines, and perform regular property checks and other duties within a set timeframe.
• Proactive: A self-starter who takes initiative and can anticipate needs before they arise, ensuring tasks are completed without constant supervision.
• Professionalism: A professional demeanour when interacting with clients, contractors, and colleagues, always maintaining a positive and respectful attitude.
• Positive Attitude: A can-do, positive approach to challenges and problem-solving, with the ability to remain calm and focused under pressure.
• Adaptable: The ability to adjust to changing priorities and tasks, especially in a fast-paced environment where priorities may shift quickly.
• Team-Oriented

Qualifications

• Minimum GCSEs (grade A-C) in English and Mathematics, or equivalent.
• Proficiency in spoken and written English.
• Basic maths skills for managing bills and financial tasks.
• A valid driving licence (and access to a vehicle due to the location and nature of the role).
• Ability to pass an Enhanced DBS check.

Prospects

• Upon successful completion of the apprenticeship there is the potential for the role to become a permanent role according to the business needs. With further development, you could also progress into more senior roles within the company, making this an excellent opportunity for someone looking to build a long-term career.

Job Title: Property Admin Assistant Apprentice

Apprenticeship: Customer Service Level 2

Location: Chichester (will need access to a vehicle due to the location and nature of the role)

Salary: £6.40 per hour (will increase to £7.55 per hour April 2025)

Full time: Monday - Friday, 9am - 4:30pm

For more information about this Apprenticeship role please contact Frankie Denahy at Next Step Apprenticeships.