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- CQC compliance administration in line with NICE guidelines (relevant support and training as necessary)
- Manage staff, HR development and employee appraisals - ensure effective teamwork and communications within the business
- Work collaboratively with colleagues and third parties in the provision of a seamless service
- Dealing with matters with tact and sensitivity, maintaining a high level of confidentiality
- Managing customer queries, commendations, compliments and complaints
- Working alongside the team to ensure all systems and processes are working optimally so that the day-to-day flow of the clinic is as smooth and efficient as possible
- Managing the relevant databases and paperwork
- Production of statistics and reports whilst having a clear understanding of income & outgoing expenditure
- A genuine interest in matters pertaining to good health, wellbeing and lifestyle
- Practice Management and/or Operations Management or similar experience in a business environment where skills can transfer
- Excellent administrative and IT skills (MSOffice, in particular Excel and our in-house database – training on the latter will be given)
- Superb organisation, time management skills and attention to detail
- A positive, cheerful, can-do attitude with a high customer focus – a productive and proactive, problem solver
