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Customer Analyst
Are you passionate about sustainability and delivering excellent customer service? Do you have a knack for data analysis and a proactive approach to problem-solving? If so, we invite you to apply for the position of Customer Analyst with our client based in Chichester!
This role would suit someone of graduate calibre, with strong analytical abilities coupled with excellent communication skills.
About the Role:
As a Customer Analyst, you will play a vital role in ensuring that clients receive top-notch service and that all operational commitments are fulfilled. You will be the key point of contact for customers, coordinating with various teams to achieve the best outcomes.
What You'll Do:
Customer Coordination:
- Regularly review customer contracts to ensure all service level agreements (SLAs) are met.
- Maintain and update customer portfolios for accurate reporting.
- Oversee the onboarding process for new customers.
- Manage customer-specific data and requests to guarantee business continuity.
Communication:
- Attend customer meetings and calls, bringing in subject matter experts as needed.
- Liaise with the Operations Team to ensure timely and high-quality task delivery.
- Respond promptly to customer queries via email and phone, ensuring excellent service within SLAs.
- Identify action points from meetings and track progress to resolution.
Project Involvement:
- Identify and support project opportunities across the Operations Team.
What We're Looking For:
Key Personality Traits:
- Proactive, efficient, and commercially aware.
- Meticulous and diligent with a passion for customer excellence.
- Strong communicator and independent problem solver.
What is on Offer:
A vibrant work environment that encourages innovation and collaboration.
Opportunities for professional growth and development within the sustainability sector.
A chance to be part of a mission-driven organisation that values its employees and their contributions.
Hybrid working after probationary period
If you're ready to take your career to the next level and join a passionate team dedicated to making a positive impact on the environment, apply now!
What's Next?
If you are ready to take on this exciting opportunity and contribute to a sustainable future while enhancing customer satisfaction, we want to hear from you!
This position is based in Chichester, and no driving is required. We look forward to your application!
Adecco is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
