Customer Quality Manager

Customer Quality Manager | Up to £50,000 base salary | Annual Bonus | Chichester

We are seeking a proactive and experienced Customer Quality Manager to manage and strengthen our technical relationships with key customers. You will ensure all technical requirements are met on time and to the highest standards, keeping customer satisfaction at the forefront while maintaining trust and integrity.

Nature’s Way Foods is the leading manufacturer of prepared salads, coleslaw and “food-to-go” for retailers and QSR, and as such we work closely with farmers across Europe. But there’s lots more to us than the products we make.

Our culture is inclusive, and our people are diverse spanning 39 different languages. We operate four manufacturing facilities capable of producing over 326m units per year. It is an exciting time to join Nature’s Way Foods as we are growing rapidly and there are genuine opportunities to progress within the organisation.

What you get from us

• Salary of £40,000 - £50,000 (dependent on experience)
• Annual bonus
• Employer matched pension up to 5%
• Health cash plan   
• Flexible benefits including Corporate gym discounts, shopping discounts, enhanced maternity & paternity policy and many more
• Access to online GP & life assurance   

Key responsibilities

• Develop and maintain strong relationships with key customer stakeholders, ensuring alignment with their technical and regulatory requirements.
• Act as the primary technical point of contact for retail and QSR customers regarding product quality, safety, and specifications.
• Attend customer technical meetings, product launches, and quality audits to represent the company’s technical interests.
• Provide timely and accurate technical support to customers in response to enquiries, complaints, and product-related issues.
• Develops and implements continuous improvement initiatives across products, practices, standards, and equipment, in collaboration with other departments, to enhance food safety, quality, and compliance with customer requirements. Regularly reviews KPIs to identify opportunities for improvements
• Compiles and manages quality improvement plans while collaborating with customers on joint initiatives to drive business growth and deepen relationships
• Ensures effective cross-functional communication of customer KPIs and other relevant information to ensure all departments are aligned with customer needs and expectations
• Works closely with site Technical Managers to keep customer KPIs, scorecards, and specifications up-to-date
• Ensures customer requirements are consistently met and all KPIs are achieved to maintain high satisfaction levels

Person Specification

• Self-starter, resilient, and proactive in account management
• Strong under pressure, able to prioritize a demanding workload and manage conflicting demands
• Open-minded approach to continuous improvement, promoting a culture of excellence across all technical and operational functions
• Effective influencer across all levels, including cross-functional teams
• Passionate about learning, debate, and achieving high standards with a commitment to brand values
• Strong communication, influencing, and negotiation skills, with leadership and project management experience
• Takes responsibility for decision-making, including key decisions in isolation
• Tenacious and resourceful with a focus on delivering the right results

Experience

• Proven experience in managing technical customer relationships in a food business
• Factory Technical experience in high care, short shelf-life products

Desirable skills & qualifications

• Knowledge of microbiology, fresh produce, and ready-to-eat (RTE) products is beneficial
• Expertise in food safety and quality systems such as HACCP, QMS, and audit standards (BRC, TFMS, MFMS)
• Degree in Food Science/Technology (Desirable, not essential)

Interested?

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

At Nature's Way Food, we believe that diversity and inclusion are key to driving innovation and achieving excellence. We are committed to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. We are dedicated to building a diverse team that reflects the communities we serve and the world we live in.

Join us in our mission to create a more inclusive and fairer world. Together, we can become best at fresh.