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Job Title: Resident Liaison Officer (RLO) - SHDF Project - Chichester, PO19 - £18.59 per hour
Exciting Opportunity: Join our dynamic team on a cutting-edge Social Housing Decarbonisation Fund (SHDF) project in beautiful Chichester! We're seeking a passionate and experienced Resident Liaison Officer to play a vital role in upgrading homes with energy-efficient solutions like External Wall Insulation (EWI), new windows, and state-of-the-art roof insulation.
About the Role:
As an RLO, you'll be the friendly face of this transformative project. You'll build strong relationships with residents, ensuring they're informed and engaged throughout every stage. Your key responsibilities will include:
- Championing resident satisfaction: Provide exceptional customer service, addressing concerns promptly and effectively.
- Project communication expert: Clearly communicate project details, timelines, and benefits to residents.
- Consent & access: Secure resident consent for works and manage property access efficiently.
- Quality control: Monitor works on-site, ensuring they meet the highest quality standards.
- Energy efficiency advocate: Educate residents on the benefits of energy-efficient upgrades and their impact on the environment.
What You'll Bring:
- Proven experience as an RLO or in a similar customer-facing role within the construction or housing sector.
- Exceptional communication and interpersonal skills – you're a natural at building rapport!
- Strong organisational and time-management abilities.
- A proactive and solutions-oriented approach to challenges.
- Knowledge of building regulations and health & safety best practices.
- Experience with energy efficiency measures (desirable).
Why Join Us
- Competitive hourly rate of £18.59
- Work on a meaningful project that makes a real difference in people's lives and the environment.
- Opportunity for professional growth within a supportive and dynamic team.
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