Helpdesk Administrator

Parker Jones Group Ltd

Posted 19 hours ago, valid for 16 days

Chilton, Oxfordshire OX11, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The job involves receiving and making calls, scheduling engineers, and managing work orders daily.
Candidates should have experience in a related field and excellent communication skills, with familiarity in CAFM being desirable.
The role requires overseeing job completion, updating systems, and maintaining client communication efficiently.
The salary for this position is up to £25,000, with a comprehensive benefits package offered.
Applicants should be prepared to handle various administrative tasks while providing excellent customer service.

General

Receiving inbound calls andemails and making frequent outbound calls andemails;
Scheduling engineers to attend call outs and regularly updating them with their required jobs;
Generation and closure of scheduled work orders, daily;
Overseeing job completion in respect of in-house engineering and sub- contractor services;
Updating in-house systems and informing external clients regularly of updates;
Managing the helpdesk inbox efficiently daily;
Constant liaison with engineers, subcontractors and clients via phone/email;
PPM asset management planning via our databases;
Respond quickly and effectively to client queries;
Raising jobs and purchase orders daily;
Always providing excellent customer service;
Completing various admin tasks as requested.

Requirements

Offer

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