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Acorn by Synergie is currently recruiting for an senior account executive working two days in the office three days from home Salary £25,000 - £28,000 per annumFull-time: 37.5 hours a week Monday to Friday office based About the role:* You'll need to be able to think on your feet, have great communication and problem-solving skills and a real 'can-do' attitude with a passion for doing the right thing for customers. * As an Executive, you'll be personally responsible for key account management, have your own areas of responsibility Key responsibilities: * Key account management responsibility. * End to end query management. * Developing and maintaining excellent working relationships with clients, suppliers, and partners. * Supporting data reporting requirements. * Inputting and updating data into our systems with accuracy and integrity. * Helping to improve our information systems and processes; ensuring that everything works as it should and as efficiently as it can for the team and our clients. * Ensure performance metrics are met. * Any other activities which support the day-to-day operations You must have:
* Previous customer service experience and experience within energy/ gas or electricity * A passion for customer experience and getting the right outcomes in the best way.* Excellent attention to detail.* Experience in data input.* Great IT skills including using Microsoft Office applications.* Tenacity and enjoy problem solving.* A sense of humour and a positive, fun attitude to work.
Desirable: * Account management with a solid understanding of the operational aspects of the industry. * Experience of data analysis.
Acorn by Synergie acts as an employment agency for permanent recruitment.
