Welcome & Service Assistant

We’re looking for a new Welcome and Service Assistant to join us at the central house and garden 'hub' area at Dyrham Park. Being a Welcome and Service Assistant for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £8078.16 / £11.64 per hour

Contract/duration: Fixed-term contract until 28 February 2026

Hours/working pattern: Usually 2 days per week and 1.5 weekends in 3.

Shifts are usually 7 hours per day 9.45am-5.15pm (mid-February-October), 6 hours per day 9.45am-4.15pm(November-February).

The normal working pattern is on average 2 days a week across Monday, Friday, Saturday and Sunday, with more days per week during local school holidays. This is an annualised hours contract, meaning the number of hours per week changes depending on season and property need, and pay is given in equal instalments across the contract. The working pattern includes working 1.5 weekends in 3 which means working a full weekend, a Saturday OR Sunday, and then having a full weekend off.

Interview Date: Week commencing Monday 16 December

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to a Senior Visitor Experience Officer, you’ll be part of a large visitor experience team taking care of welcome, admissions, programming, and daily visitor operations across several National Trust properties within the Bath Portfolio (Dyrham Park, Prior Park Landscape Garden, Bath Skyline, Bathampton Meadows). You'll work back to back with another Welcome and Service Assistant, alternating Mondays, Fridays, Saturdays and Sundays.

You'll be based at Dyrham Park and be the daily operational lead for the Visitor Experience team each day. You’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. You'll ensure visitor areas and facilities are open, presentable, well-stocked and easy for visitors to access. You'll may help support the delivery of seasonal programming, making sure visitors can easily enjoy these experiences. You'll also work alongside and supervise our volunteer teams who help with day to day visitor experience delivery including welcome hosts, bus drivers, and bookshop assistants.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from welcoming visitors to the hub to making sure there is adequate toilet roll in the facilities - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.