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Technical Services Manager
Salary: £55,000 - £60,000
Location: Wiltshire
Working Hours: Monday - Friday, 40 hours
A leading company in the food production industry is seeking a dedicated Technical Manager to join their team. This role offers the opportunity to make significant contributions to the efficiency and sustainability of their operations.
Why Join?
- Competitive Salary: Earn between £55,000 and £60,000 annually.
- Work-Life Balance: Enjoy a standard Monday to Friday schedule, totaling 40 hours per week.
- Professional Growth: Be part of a company that values continuous improvement and professional development.
- Impactful Role: Play a crucial part in ensuring product quality and safety, influencing both internal processes and customer satisfaction.
- Collaborative Environment: Work alongside passionate professionals who are dedicated to delivering the best products to top-tier supermarkets and exclusive restaurants across the UK.
Role & Responsibilities:
- Oversee and maintain the supplier and raw material approval system, ensuring accuracy and compliance.
- Manage end-to-end specification systems for raw materials, factory specs, finished products, and QAS.
- Facilitate customer technical site visits, reviews, and meetings, collaborating with QA, Technical, and Commercial teams.
- Handle customer complaints and manage the B2B complaints/rejection database, ensuring timely resolution and corrective actions.
- Participate actively in 2nd and 3rd party audits.
- Conduct internal audits as directed by the Group Technical Systems Manager.
- Manage the product recall test and challenge programme, ensuring compliance with customer and third-party requirements.
- Oversee the new equipment change management process, working with various departments to ensure smooth implementation.
- Contribute to continuous improvement initiatives within the Packing Centre and the broader Technical Management team.
- Support the development of a robust food safety and quality culture across the business.
Qualifications / Experience:
- Degree in Food Science/Technology or equivalent.
- Food Hygiene Level 4.
- Lead Auditor qualification.
- HACCP Level 4.
- Recognised food labelling qualification.
- Minimum of 2+ years' experience in food manufacturing within a technical services management/customer-facing role.
- Experience with building strong customer relationships, particularly with major retailers like Waitrose, Tesco, M&S, and Sainsbury's.
Join us and be part of a team that values quality, innovation, and teamwork. Apply now to take the next step in your career.
