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Service Desk Analyst
- 12 Months FTC
- Chippenham – Site based
- £25,000plus benefits
Days: Mon-Fri with occasional working away or overtime
Shifts: 07:00 – 15:30 and 08:30 – 17:00 rotated weekly
REED Technology are pleased to be working with a large organisation based in Chippenham who are looking to recruit a new service desk analyst to join their team.
Within this role you work within the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.
Key Accountabilities
• Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution• Monitor support ticket queues ensuring incidents are actioned in line with SLA’s• Maintain support tickets correctly and keep the client updated with progress every day• Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately• Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service• Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service• Assist with Infrastructure tasks as and when required• Maintain user security on all systems• Completion of Service Requests• Administration of Active Directory, End User Devices, Office 365 and Business Applications
The ideal applicant will have at least 6 months service desk experience support with Office 365 and Active Directory.
This role comes with a competitive benefits package as well as great career development/progression prospects.
If this sounds like the role for you, doo not delay, please apply online ASAP. Successful candidate will be contacted within 24 working hours.
Good Luck
